Frequently asked questions

Quick answers about InfoMetrIQ. Can't find yours? Ask us below.

Getting started

Is there a free plan?
Yes. The free plan lets you create up to 2 surveys, each with up to 10 questions and 50 responses. No credit card required.
Do I need to know how to code?
No. You build everything on the visual canvas by dragging questions and drawing arrows.
Can AI build the survey for me?
Yes. When you sign up, a short wizard asks what your survey is for and drafts your first one free, on any plan. After that, AI drafting is available on paid plans. See our plans page.

Surveys & respondents

Do respondents need an account?
No. Respondents click a link and answer — no account, no login, no app to install.
Can surveys branch based on answers?
Yes — that's what the canvas is for. Each answer can lead to a different next question, including number, date, multiple-choice and ranking answers.
What is a scored survey?
Each answer carries a score and each question a weight. At the end, the respondent's total falls into a result band you define, such as "Good" or "Excellent".
Can I stop people answering twice?
Yes. Each survey has a setting to allow or block repeat submissions.
Which languages are supported?
The app is fully available in English and French.

Data & privacy

Who owns the response data?
You do. Your data stays on our servers and is never sold or shared with third parties. You can delete it at any time.
Do you use tracking cookies?
Only if you say yes. We always use the strictly necessary cookies that keep you signed in. Google Analytics cookies, which help us see how the site is used, are only set if you accept them in the cookie banner, and you can change your mind at any time with Cookie settings in the footer. No advertising cookies, and survey respondents are never tracked. See our cookie policy.
What does the AI do with my data?
Survey content and results are sent to our AI provider only when you choose to generate or analyse a survey, and only to produce that result. See our privacy policy.
Where is my data stored?
Your account and survey data is hosted and processed in the UK. The only exception is when you choose to use AI features — see the question above.

Plans & account

What happens if I hit my plan's limits?
Your surveys keep their data. You'll see a message when you reach a limit, and you can contact us to upgrade. Note: once a survey reaches its question cap, no more questions can be added.
Can I change plan later?
Yes — see the plans page or get in touch.
How do I delete my account?
Contact us and we'll delete your account and its data.

Still have questions?

Pick a topic and send us a message — we usually reply within one working day.

Or email us at infometriq@lothringer.co.uk